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  • Are your products vegan and cruelty-free?
    Yes, all our products are 100% cruelty-free and vegan-friendly. We use 100% polyester as the composition and 100% chemical fibre as the material for our products, ensuring no animal products or testing are involved.
  • Where is Aura Cosmetics based?
    Aura Cosmetics is proudly based in the United Kingdom, located in London.
  • Can I return or exchange an item if I'm not satisfied with my purchase?
    Yes, you can return or exchange an item as long as the packaging is unopened. For health and safety reasons, we cannot accept returns or exchanges on opened cosmetic products. If the product remains unopened, we’re happy to offer a refund or exchange.
  • What should I do if I receive a damaged or incorrect product?
    If you receive a damaged or incorrect product, please visit the "Contact Us" section of our website and complete the form provided. Ensure the product packaging remains unopened, and the item is unused. When submitting the form, include evidence (such as photos or screenshots) of the damaged or incorrect product, along with your order confirmation. This helps us resolve the issue quickly. Please note that we may be unable to proceed with your request if this information is not provided. If the issue is with the packaging, it may be due to the courier handling the package improperly. In such cases, we are unfortunately unable to offer a refund or exchange. However, if the issue pertains to the product itself (such as damage to the eyelashes), we are happy to assist with a resolution. If your request is accepted, we will process your exchange or refund within 3-7 working days after receiving the returned product.
  • How long will it take for my order to arrive?
    The estimated delivery time for your order depends on your location and the courier used. For UK orders, we aim to deliver within 3 working days. International shipping may take longer, but we strive to get your products to you as quickly as possible.
  • Do you offer international shipping?
    Yes, we offer international shipping! Shipping fees apply unless your order exceeds £30, in which case international shipping is free.
  • How should I store my products to ensure they last as long as possible?
    To ensure your products remain in excellent condition, store them in a cool, dry place. Our packaging is designed to protect the products and keep them safe during storage. Please note that it’s the customer’s responsibility to care for the products, and we cannot be held liable for any damage due to improper storage.
  • Are your packaging materials environmentally friendly?
    Yes, we take sustainability seriously. Our packaging materials are designed to be both durable and environmentally friendly. They can be reused and are fully recyclable, offering a sustainable option.
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