RETURNS AND EXCHANGES POLICY:

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     We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned.

     Our Returns & Exchange Policy is designed to ensure a smooth and fair process should you need to return or exchange an item.

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     ELIGIBILITY FOR REFUNDS & EXCHANGES:

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• Unopened Items: You may return or exchange products as long as they are unopened and in their original, undamaged packaging. We cannot accept returns or exchanges on opened cosmetic products for hygiene reasons.

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• If you request to exchange a product, please be aware it must be the same price as the original price of the product you have recieved.

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• Used Items: Unfortunately, we do not offer refunds or exchanges for used items, as this would be unsanitary and against our policy.

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     HOW TO REQUEST A RETURN OR EXCHANGE:

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1. Go to the "Contact Us" section of our website and complete the Customer Service & Complaint Resolution Form.

2. Ensure the product packaging is unopened and the item is unused.

3. Upload evidence (photos or screenshots) of the product, including a photo of the order confirmation email to help us assess the issue more efficiently.

4. For exchanges or refunds on damaged or incorrect products, please ensure you provide photos of the damage or mistake, including any visible issues with the packaging.

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     DAMAGED OR INCORRECT PRODUCTS:

     If you receive a damaged or incorrect product:

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• Please contact us immediately through the "Contact Us" form, ensuring the product packaging remains unopened, and the product itself is unused.

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• It’s important to upload evidence (photos or screenshots) of the damage or incorrect product along with your order confirmation.

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• In some cases, the damage to packaging may be due to the courier mishandling the package during transit. In such cases, we may not be able to offer a refund or exchange if the packaging is damaged but the product inside is intact.

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• If the damage concerns the product (e.g. the eyelashes themselves), we will happily proceed with your refund or exchange request.

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• Once your returned item is received, we will carefully inspect it. If your request is approved, we’ll process your refund or send out an exchange within 3-7 working days.

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     YOU ARE NOT ENTITLED TO A REFUND UNDER THE FOLLOWING CIRCUMSTANCES:

     There are certain situations where we are not obligated to offer a refund (Legally):

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• Faulty Items at Purchase: If the customer knew an item was faulty when they bought it, we are not required to offer a refund.

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• Damage Due to Customer Attempted Repair: If the item has been damaged by the customer trying to repair it themselves or getting someone else to do so, we are not obligated to offer a refund.

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• Changed Their Mind: If the customer no longer wants an item, we are not obligated to offer a refund unless they’ve notified us within 14 days of receiving the goods and want to cancel. They then have an additional 14 days to return the goods after notifying us.

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     PROOF OF PURCHASE:

     We may ask for proof of purchase when processing a return or refund / exchange request. This could be a sales receipt,

     order confirmation, or other evidence such as a bank statement or packaging showing the item was purchased from us.

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     ITEMS RETURNED BY SOMEONE ELSE OTHER THAN THE BUYER:

     We are only required to accept returns from the original purchaser of the item. If someone other than the buyer is returning the product,       they must have the necessary details (such as proof of purchase) to complete the return.

     Additionally, we are not responsible for covering the return shipping costs unless the item is faulty or the error lies with us.

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     RETURN SHIPPING COSTS:

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• For incorrect or damaged products, we will cover the return shipping costs.

• For exchanges, we are responsible for the shipping costs.​

• For all other returns, you will be responsible for the cost of shipping the item back to us.

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     REFUNDS:

     Once we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund. If approved, your         refund will be processed to your original method of payment within 3-7 working days.

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     EXCHANGE POLICY:

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• Exchanges can only be made for products of the same price value.

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• If you wish to exchange an item, please let us know and ensure the product is unopened. Once the return has been received and processed, we’ll send out the exchange product promptly.